FAQ’s
Most frequently asked questions
Product
How are Amysoul shampoos different?
Our 100% vegan shampoos are enriched with all-natural ingredients, and they are thoughtfully curated for all hair types. These shampoos provide your hair and scalp with deep cleansing, nourishment, and hydration.
Are your products tested on animals?
No, just like you, we love animals too. We are a certified cruelty-free brand.
Are these shampoos for both men and women?
Yes, these mild shampoos are unisex, both men and women can use them.
I have an oily scalp, which shampoo should I choose?
Enriched with naturally derived ingredients like aloe vera, betaine, and olive, Amysoul Shampoo makes a perfect choice for oily scalp and hair. This shampoo gently removes oil while strengthening hair follicles, providing you with soft hair.
I want to get rid of frizzy hair, any recommendations?
For frizzy hair, Amysoul Oil Shampoo works wonders as it is enriched with the goodness of aloe vera and argan oil. Apart from boosting moisturization, this aloe vera infused shampoo imparts shine while reducing frizz.
I’m looking for a set of shampoo and conditioner, any suggestions?”
We have got you covered. All our collections have a shampoo and conditioner duo. You can browse through our collection and choose the ones that best fit your specific needs.
Online Account
How do I register for an online account?
You can register for an online account in two ways:
- Choose the products you wish to purchase and proceed to checkout. Fill in the ‘New Customer’ section and complete the checkout process. We’ll send you an email to confirm your online account as well as order confirmation.
- If you don’t want to place an online order right this minute you can select the ‘Account’ link located at the top of the website and enter your registration details.
I’ve forgotten my username/ password. What Should I do now?
If you forgot your password, click on the ‘Forgotten your password?’ link. A new page will pop up, asking you to enter your email address. Once you’ve done this, click on ‘Submit’ and a new password will be emailed to the address that matches your account username.
Can I change my password?
Yes, you can change your password at any time from within ‘My Profile’ when you’re logged into your account. Simply select ‘Change my Password’ and follow the steps displayed on-screen.
Placing An Order
How will I know that my order has been successfully placed?
We’ll send you a confirmation email so that you’ll come to know that your order has been successfully processed.
Can I cancel my order once I have received confirmation?
If your product hasn’t been dispatched from our warehouse, then you can possibly cancel your order. Contact our Customer Helpline team on *mobile number* .If your goods have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once the package has reached us, we will give you a full refund excluding the original postage and packaging cost.
What happens if my payment is declined?
If your payment is unsuccessful for any reason, you’ll see a denial notification displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You’ll be able to update your payment options with a different method if necessary. If the declined message continues to pop up, call our Customer Helpline team on *mobile number* or email *email address*.
Shipping & Returns
How will I know my goods have been dispatched?
As soon as the products have been dispatched, we will send you an email and text notification confirming the details of your purchase.
What is your Return Policy?
Due to the nature of our products, all sales are final. We offer a replacement on items that may have been damaged during shipping. Returns other than damage incurred during shipping cannot be accepted.
How can I track my order?
Once your order has been shipped, we will send you an email right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS.
What happens if my goods arrive late?
Sometimes it may happen that products get delayed due to dispatch glitch; in that case, you can directly contact our customer executive on *mobile number* or email – *email id*.