Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sukhwinderraika911@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Sukhwinderraika911@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sukhwinderraika911@gmail.com.
This Return & Exchange Policy ("Policy") outlines the terms and conditions for returning or exchanging products ("Products") purchased from Amy Soul ("Website"). We want you to be completely satisfied with your purchase, and we strive to provide high-quality products and excellent customer service. If you receive a damaged, spilt, or defective product, please review the following guidelines for returning or exchanging it.
1. Eligibility
You may be eligible for a return or exchange of a Product if:
- The Product is damaged, spilled, or defective upon receipt
- All returns will be processed within 1-3 days after receiving the request
- The Product is unused and in its original packaging
2. How to Request a Return or Exchange
To request a return or exchange of a damaged, spilt, or defective product, please follow these steps:
a. Contact Us: Send an email to our customer support team at care@amysoulwellness.com within 1-3 days of receiving the Product. Please include your order number, a description of the issue, and any relevant photos or documentation.
b. Return Authorization: Our customer support team will review your request and provide you with instructions for returning the Product, if applicable. Do not return the Product without authorization from our team.
c. Return Shipping: If a return is authorized, you will be responsible for shipping the Product back to us. We recommend using a trackable shipping method and insuring the package for its full value.
3. Inspection and Refund/Exchange
a. Inspection: Once we receive the returned Product, we will inspect it to verify the reported issue. If the Product is confirmed to be damaged, spilt, or defective, we will proceed with the refund or exchange.
b. Refund: If you are eligible for a refund, we will issue a refund to the original method of payment within 10-15 business days. Shipping charges are non-refundable.
c. Exchange: If you are eligible for an exchange, we will ship a replacement Product to you at no additional cost, subject to availability.
4. Contact Us
If you have any questions or concerns about our Return & Exchange Policy, please contact us at careamysoul@gmail.com & Call Us at: 7888501593
By purchasing Products from the Amy Soul Website, you acknowledge that you have read, understood, and agree to be bound by this Return & Exchange Policy.
